Podcast: Disruptive Successor Show

Disruptive Successor Podcast

The Disruptive Successor Show is a podcast for next-generation leaders in family businesses and entrepreneurs who want to disrupt the status quo to grow their business and take it to the next level.

We all know that what got us here isn’t going to get us there.

If you are taking control over your family’s business or trying to get your business to the next level, you will need inspiration, advice and resources to help you create a massive impact.

Listeners of my show include not only the millennial or Gen Z but also the Baby Boomer and Gen Y. My listeners tend to be involved in these industries: business services, construction, design-build-maintain landscape contracting, food manufacturing, property management, real estate, and technology.

And are interested in issues like business coaching, branding, communication, difficult conversations, disruption, employee ownership, exit planning, financial management, leadership, innovation, intergenerational transfer, marketing, multi-generational family businesses, business operations, process documentation, security, selling, storytelling, succession, visioning, wealth management,

My guests are entrepreneurs, family business advisors, multi-generational and Gen 2 family business leaders, heads of university family business programs, consultants, coaches and firms that serve those who are growth businesses.

Clients of my show typically are running businesses with 10 to 200 employees and $1M to $20M in revenues.

Their concerns include: scaling up, exit planning, succession, leadership development, disruption, business planning, finances, growth planning, transferring generational wealth, transferring control, ownership issues, and more.

The benefits listeners receive are introductions to experts and advisors around the issues of growing and exiting a business, whether it’s a family business or entrepreneurial venture. They get a feel for the challenges other business owners and leaders face and how they overcame them. They will hear stories from people and how they came to do their work and why.

My shows feature handpicked guests who engage with me in casual conversations lasting between 30 to 40 minutes. You can expect to be entertained, engaged and may even get takeaways like business tools or ideas for implementation in your business.

I’ve led entrepreneurial adventures in art, clothing, a holistic health lifestyle magazine and trade show, shoe manufacturing. I’ve also led several non-profit organizations. I earned an MBA from the University of Southern California in Entrepreneurship.

I’ve been advising, coaching and consulting family-owned, family-run and entrepreneur-led businesses since 1989. My love for entrepreneurship follows the closure of my family’s sizeable multi-generational clothing manufacturing company after eight decades of operation because there were no successors.

After uncovering the code to scale up a family-run business – a playbook and a disruptive successor – I wrote a book called Disruptive Successor: A Guide To Driving Growth in Your Family Business.

My podcast is my effort to bring interested people into the conversation to benefit disruptive successors.

Dylan Milroy is a trusted advisor and employee-focused business leader in the home services industry. As the founder, owner, and operator of Better Basements and Waterproofing, Dylan has mastered the art of driving lead flow and building a standout company culture that promotes success and employee retention. He is known for his belief in prioritizing employees over customers, which he argues leads to better service and customer satisfaction in the long run. Dylan’s innovative approaches and dedication to best practices in the construction industry make him a thought leader in his field.

SHOW SUMMARY

In this episode of the Disruptive Successor podcast, Jonathan Goldhill is joined by Dylan Milroy, founder and operator of Better Basements and Waterproofing. Dylan shares his journey from starting the company out of necessity to building a strong, employee-focused culture that prioritizes employee satisfaction and retention over traditional customer-centric models. The discussion covers key topics such as the importance of hiring workers with high moral character, balancing productivity with employee well-being, and implementing effective review bonus programs. Dylan also addresses the challenges of disrupting traditional industry practices, leveraging innovative marketing strategies, and managing growth while maintaining quality service. The episode provides valuable insights for next-generation leaders and entrepreneurs looking to make a significant impact in their respective fields.

KEY TAKEAWAYS

Focusing on employee satisfaction can lead to higher productivity and better customer service.
The waterproofing industry has traditional, time-tested methods that are often more effective despite being labor-intensive.
Continuous education for employees can foster passion and commitment, especially in industries that require manual labor.
Effective marketing strategies, including honest and direct communication, can differentiate a business in a competitive industry.
Using advanced tools and technology can improve efficiency and job satisfaction for employees.
Customer reviews and feedback are crucial for building trust and reputation in the market.
Balancing operational management with strategic marketing efforts is essential for growing a business.
Vision and purpose within a company should align with long-term personal and professional goals, creating a supportive environment for employees.

QUOTES

“If you’re painting a vision big enough for yourself that they can fit in, then your dreams should be bigger than their dreams for themselves.”
“Too many businesses are hyper customer focused when in reality, they need to be more focused on their employees.”
“You can’t look into everyone’s past and you’re not expected to, but you do have to have your guide posts and you have to continue to look at them and it makes a big difference.”
“There’s one thing that’s important in any business, especially a physically demanding business like yours, it’s balancing productivity with employee well being.”

Connect and learn more about Dylan Milroy.
https://www.linkedin.com/in/dylan-milroy-5b8ba395/

If you enjoyed today’s episode, please subscribe, review, and share with a friend who would benefit from the message. If you’re interested in picking up a copy of Jonathan Goldhill’s book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.comDylan Milroy is a trusted advisor and employee-focused business leader in the home services industry. As the founder, owner, and operator of Better Basements and Waterproofing, Dylan has mastered the art of driving lead flow and building a standout company culture that promotes success and employee retention. He is known for his belief in prioritizing employees over customers, which he argues leads to better service and customer satisfaction in the long run. Dylan’s innovative approaches and dedication to best practices in the construction industry make him a thought leader in his field.